Challenge
While diversity is easy to measure, it is much harder to measure
Equity & Inclusion (E&I). Measuring employee’s perception of
E&I using engagement surveys is not the same as measuring
whether a company is actually improving E&I.
A 55,000-employee company's Chief Innovation Officer and
Chief Diversity and Inclusion Officer wanted to design a
program that would measurably change E&I behaviors in the
workplace.
They also wanted to promote conversations around the
practical challenges that its employees face - of which changing
behaviors to reflect today’s E&I expectations was the biggest.
Application
Six divisional managers each nominated ~150 individuals to
participate. These spanned the breadth of the client’s
business and included English and Spanish languages and
US and non-US divisions.
Each participant was asked 5 questions about 5 different
peers every week requiring ~3 minutes. Participation grew
quickly to over 90% and remained strong throughout the
entire period.
Reviewers are algorithmically chosen each week to reduce
bias. The questions and reviewers evolve over time to create
a complex quantified picture of each participant’s workplace
behaviors.
Each participant receives feedback and a personalized
learning journey based on their skill profile as well as regular
check ins with the management group.
Results